VisitCrete Policies

When you visit or use this site you agree to its conditions & policies.

 

TERMS OF USE
 

When you visit or use this site you agree to the following conditions.

 

Refusal
The information found on this site is announced in good faith and updated regularly, but VisitCrete.com™ cannot guarantee its completeness and accuracy.  VisitCrete.com™ accepts no obligation to you or to third party’s, in the event of any error or omission on the site. VisitCrete.com™  can change, renew or delete any information on this site without previous notice. VisitCrete.com™ does not guarantee that this site is incessant, infallible or that any information or other material that emanates from the site will not have viruses or other detrimental components. VisitCrete.com™ is not responsible for the suitability of information, products or services exiting on this site. The site provided is “as it is” and “as it is distributed”. You undertake full responsibility for all risks/dangers when using this web site.VisitCrete.com™  is not responsible for any direct or indirect loss, which results from the use of information from the site, except for cases of death, or personal injuries caused due to our personal negligence.


Conflicts
If you make a booking on the VisitCrete.com™ site, then the terms of reservation are applied in your contract with VisitCrete.com™. In the event that the terms of reservations are inconsistent with the terms of VisitCrete.com™, then the terms of reservations prevail.

 

Copyright
The name logo and all relevant names of products and services, also distinctive signs and slogans of VisitCrete.com™ constitute the trade names and trademarks of VisitCrete.com™. All other names, logos, product or service names, distinctive signs and slogans that are used on the site are the trade names or trademarks of the owners. All rights are acknowledged. Rights on all accounts/reports of hotels, slides, photos, pictures, videos, maps, travel guides and any other material in this sight rightly belongs to VisitCrete.com™ and its suppliers. Having access to this material does not give you permission to reproduce, make copies, distribute or make any other use of apart from having the opportunity to download it to a computer for your personal use only. You can connect to the first page of this site, but not to consolidate or frame in order to “confine” the complete and unlimited use of this site. Under no circumstances can you use the rights or other copyrights that are related with the site, before you obtain written consent from VisitCrete.com™.

 

Offers
Advertising and discount offers on this site will be given with discretion of VisitCrete.com™. All offers depend on availability and may be withdrawn at any time...

 

Third Party’s
Reports on this site on any products, service, procedures, trade names or trademarks or any other information concerning third party’s do not indicate or form a definite bond or guarantee or indication from VisitCrete.com™. Access on other sites that VisitCrete.com™ does not manage are only for your service. VisitCrete.com™ is not responsible for any products, services, procedures, trade names, trademarks or any other information concerning third party’s.

 

Statement of protection of personal data
For information on how we use the details collected from you via the use of the site, please see the statement of protection of personal data in Privacy Policy chapter. It is your responsibility to ensure that all personal identification details provided by VisitCrete.com™ so, that you can use the services on this site are kept in a safe place. You must give accurate and not misleading information when using the services on this site.

 

Changes
VisitCrete.com™ may change or modify the terms concerning this site at any time; a description of the changes will be given here.

 

Law & Justice
The terms concerning the site are governed by Greek law. Any conflicts concerning the site will be reasoned by the official headquarters, which will be the Greek court of law, based in Heraklion Crete.

 

 

Acceptable Usage policy
When you visit or use this site you agree to its conditions & policies.

 

PRIVACY POLICY

 

The following reveals the personal details needed and how we treat this information after collecting it on this web site.


 
Collection and use of information
We will request some personal details:
a) Full name
b) Email address
c) Full postal address
d) Telephone number
e) Dates of birth
F) Your credit/debit card number and its expiry date.

 

When you register we will ask for these details. You must give us your contact details – Full name/email address/full postal address/telephone number/date of birth. We will use the contact details to make bookings on our services that you request, to send you details and confirmation and if its essential to advise you of any new details or  changes to your travelling arrangements. If we have difficulties whilst processing your reservation, this information will be used so that we can contact you. We will only use your contact number if we need to contact you urgently, or if you made an error whilst inputting your details. All your financial details are accessed and seen ONLY by our bank (Alpha Bank of Greece) for charging, in order to complete your orders. VisitCrete.com™ is not able to see, access, use any of your financial data (the only data we get notified by the bank institution, is the type of card (Visa/Mastercard/AmEx/Diners) and if it authorized the demanded ammount or not (Not the reason, in case, of refusal).

We may also use your contact details to inform you of our product and any special offers that we think may interest you. If you don’t want your contact details used for us to send you information regarding our product please advise us by email or unsbscribe by the given unsbscribe link displayed on the lower part of every and each e-mail we send out. We don’t give your personal details out to third party’s apart from cases as described in paragraph Distribution of information. below.

We will store your details for as long as necessary to complete our legal obligations or to keep you updated about our product. We use your details to create files of general information which will be used later on for purchasing and commercial analysis reasons.

 

Distribution of information/personal details
Details are distributed:
a) To our bank
b) To third party’s connected to us (a) When you pay by credit or debit card we send your details to our bank to sanction the transaction for the payment. (b) We may reveal your details to travel agents, hotels, boat lines & airlines which will use the information as above in the statement personal data. We will only give the essential details to ensure successful completion for your travelling arrangements. You need to know that the hotel may not be under the protection policy for personal details (c) Apart from the above mentioned case we will not reveal your details to any other persons without your consent, unless they are urgently required and we are legally obliged to.

 

Log file (Registration files)
We use IP addresses which help us diagnose problems with the server and analyze the site so that we can locate the movements of users, for internal statistics that concern movement of the site.

 

Cookies
We use cookies to follow which parts of the site interest you most – The cookie is a small datum which is installed into your hardrive and is in no way connected to information personally identifiable whilst in our web site. You can always choose not to except a cookie record by authorizing the web browser not to except the cookies or to check before it takes a cookie, if you don’t except to take a cookie you may not have access to a lot of the travelling services that VisitCrete.com™ has to offer.

 

Connections
This site has connections with other sites. We ask you to take into consideration that we are not responsible for the practices with regards to personal data that apply to these sites – This privacy statement applies only for information/personal details collected for this site.

 

Safety
This site has taken safety measures to protect against loss, mismanagement and transformation of any data in our possession. We use the Secure Socket Layers (SSL) in order to ensure the safeguarding of any information that you give us and that your credit card details are not transmitted openly on the Internet. In order to protect even more the personal information that you share with us we have an exhaustive system of protection which provides a world level of technology protection; Realistic distribution of network which allows restricted access to personally identitifiable details which are stored and reasonable and natural restrictions in our data base and our systems. Although the concealment of SSL is used to protect confidential on-line information, we do our best to protect the users personal details of line. All of your details are confined to our offices and only employees that need the information for a specific purpose have access to them. All our employees are briefed constantly about the policy for personal data with regular three month notices or whenever new polices are added.

 

Changes on the statement of protection of personal data
Any changes made in the way in which we use your personal details will be described in future publications of this statement of protection of personal data. When you make reservations with us you accept the statement of protection of personal data that is in effect at the time of your most recent reservation, will be applied for all of your details, whether given to us the moment you make this reservation or when you made previous reservations. 

If at any time we decide to use you’re personally identifiable details for any other use other than those stated in the personal details statement, which affects your valid data we will contact you first by email and ask for your consent.

 

Contact us
Using the VisitCrete.com™ site, you accept the collection and use of your details, as stated above. If you have any questions or comments related to the statement of personal details, the practices of this site or for your transactions with the site please email us.

 

Privacy policy
When you visit or use this site you agree to its conditions & policies.

 

COPYRIGHT POLICY


The name logo and all relevant names of products and services, also distinctive signs and slogans of VisitCrete.com™ constitute the trade names and trademarks of VisitCrete.com™. All other names, logos, product or service names, distinctive signs and slogans that are used on the site are the trade names or trademarks of the owners. All rights are acknowledged. Rights on all accounts/reports of hotels, slides, photos, pictures, videos, maps, travel guides and any other material in this sight rightly belongs to VisitCrete.com™ and its suppliers. Having access to this material does not give you permission to reproduce, make copies, distribute or make any other use of apart from having the opportunity to download it to a computer for your personal use only. You can connect to the first page of this site, but not to consolidate or frame in order to “confine” the complete and unlimited use of this site. Under no circumstances can you use the rights or other copyrights that are related with the site, before you obtain written consent from VisitCrete.com™.

 

Copyright Policy
When you visit or use this site you agree to its conditions & policies.

 

CANCELLATIONS

Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy.

VisitCrete.com reserves the right to alter or cancel any service, due to adverse weather conditions or, insufficient passenger number or, force majeure.

 

What CAN be Refunded:

• Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances because we try our best to accommodate travelers.
• Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
• Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

 

What CANNOT be Refunded:

• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
• Airfare / boatfare is completely non-refundable and non-changeable for tours when airfare / boatfare is included in the final price.
• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

 

Privacy Policy & GDPR Compliance

 

IN GENERAL

The use of our web pages and the services provided to the visitor on the site www.visitcrete.com owned by Airquest Travel Services hereafter «the company», requires your agreement with the Privacy Policy of this site. Therefore, the visitor must carefully read the contents of this page before using the services of our website. If he does not agree, he must leave this website and NEVER make use any of its services or content.

This privacy policy may change from time to time according the relevant legislation. We will not explicitly notify our customers or our site's users about these changes. Instead, we recommend you to occasionally visit this page for any changes to this privacy policy. The continued use of the www.visitcrete.com website even after any changes to the Privacy Policy implies the unconditional acceptance of these terms by you.

Privacy and Protection of personal data

We collect and process your personal data only when it is absolutely necessary.
We will never sell, rent, distribute, or publicize in any way your personal data.
If you are under 16, you MUST have your parents' consent before using the services of this site.

 

Relevant legislation

Along with our company's internal IT systems, this site is designed to comply with the following laws/regulations regarding the protection of user's personal data:

  1. EU Data Protection Directive (DPD of year 1995)
  2. Regulation on general EU data protection (GDPR of year 2018)

 

Personal information collected by this site and why we collect it

This site collects and uses personal information for the following reasons:

Website traffic monitoring

Like most sites, this site uses Google Analytics (GA) to track user activity. We use this data to determine the number of our site visitors to better understand how they find and use our web pages. Although GA records data such as your geographic location, your device, your web browser, and your operating system, none of this information identify you to us. GA also records your computer's IP address, which could be used to identify you, but Google does not provide access to it. We believe that Google is a third data processor that is compliant with the requirements of European legislation.

Contact forms and e-mail links

If you choose to contact us using a contact form or an email link, none of the data you provide will be stored to our site or transferred or processed by any third party data processor as defined below in the section «Our third-party data processors». Instead, these data will be sent to us via an SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by a TLS security protocol (also known as SSL), meaning that email content is encrypted before being sent over the Internet. The content of the email is decrypted by our local computers and devices.

Newsletters

If you choose to subscribe in our newsletter, the email address you submit will be forwarded to Mailerlite which manages our e-mail marketing services. Mailerlite is a third-party data processor (see «Our third-party data processors» below). Your e-mail address will not be stored in any of our databases. Your e-mail address will remain in the Mailerlite database for as long as we continue to use our e-mail marketing services or until you explicitly request to be removed from the mailing list. You can do, using the delete link contained in all the email newsletters we send you. As long as your e-mail address remains in the Mailerlite database, you will receive periodic (approximately once a month) e-mail newsletters from us.

 

About Cookies

What is a cookie?

The term «cookie» refers to a small data file consisting solely of a set of text information that the site transmits to the web browser on your computer's hard disk, either temporarily throughout your visit , or sometimes for longer periods, depending on the type of cookie. Cookies perform different operations (for example, you are distinguished from other site's visitors or remember certain info for you like your preferences) and are used by most websites to improve your user experience.

Each cookie is unique to your browser and contains some anonymous information. A cookie typically contains the name of the cookie field, the cookie's lifetime, and a value (usually in the form of a randomly generated unique number).

Types of cookies

The basic types of cookies are described below

  • Session cookies
    These are temporary cookies that remain in the cookie file of your device's browser only during your visit and are deleted when you close the browser.
  • Persistent cookies
    These remain in the cookie file of your device's browser even after the browser closes, sometimes for one year or more (the exact length of stay depends on the lifetime of each cookie). Permanent cookies are used when the site administrator may need to know who you are for more than one visit (e.g., to remember your username or your site configuration preferences).
  • First-party cookies
    These are cookies installed on your browser and/or hard drive of your device from the site you are visiting. This includes assigning a unique ID to you, in order to monitor your site navigation. Site creators often use first-party cookies to handle visits and for identification purposes.
  • Third-party cookies
    These are cookies used by third parties, such as social networks to track your visits to the various sites they advertise. The site administrator has no control over these third-party cookies.

Cookies on this site and how to manage them

On this site, we use cookies to improve your user experience. Site functionality will be significantly affected if you disable or disagree with the use of cookies.

See the following information about the third-party cookies we use on this site, including how to disable them and the effect of disabling on the site's functionality. If you need any help on how to manage certain types of cookies, including how to check or delete them, please visit www.aboutcookies.org.

Google Analytics cookies

Google Analytics cookies are performance analytics/logging cookies that allow us to collect anonymous information about how visitors use our site. These cookies can inform us on how many visitors use the site, the visit's time and duration, and also provide information on how visitors navigate across the site. This information helps us improve the way our site works. They are anonymous information and do not contain personal information.

The information collected by the Google Analytics cookies about our site is transferred and stored on Google's servers in accordance with Google's privacy policy.

For more information on Google Analytics, please visit https://support.google.com/analytics/answer/6004245

You can disable Google Analytics tracking by visting https://tools.go ogle.com/dlpa ge/gaoptout?hl =en=GB

If you disable these cookies, your activity will not be counted or used in the statistics we collect to improve the services we provide through this site. Website functionality will not be affected.

Video providers cookies

Video providers can place cookies on your device if you watch their video on our site.

If you disable these cookies you may not be able to see the embedded videos on our site.

Social Networks cookies

Third-party social networks can place cookies on your device if you choose to share a web page of our site with another third-party Social Network site, by clicking on one of the «share» buttons.

If you disable these cookies, you will not be able to share any of our content with third-party social networks

 

About this site's web server

All web traffic (file transfer) between this site and your browser is encrypted and transferred via the HTTPS protocol using Secure Sockets Layer (SSL).

 

Third-party personal data processors

We use a number of third parties to process personal data for us. These Third-party personal data processors have been carefully selected to comply with the legislation mentioned in this document.

 

Data breaches

For any of your personal information stored in our database, all necessary action will be taken to be secure as possible.

We will report any unlawful violation of our database or any third party data processing database to all relevant stakeholders as well as authorities within 72 hours of the violation, if it is obvious that the personal data stored in recognizable form, have been stolen.

 

 

GDPR Compliance